It says "That page is for tournament admins".
The account you are signed in with is not on this organization's staff. Sign in with the address your invitation went to, or ask an owner to invite you.
Help
Troubleshooting
What to do when something does not work the way you expect.
A confirmation or password reset link did not work.
Links expire, and they only work in the browser you asked from. If you just confirmed your email, sign in. Otherwise ask for a fresh link with Forgot password?.
My staff invitation expired.
Invitations last 14 days. Ask an owner of the organization to send a new one.
The Staff page says email isn't sending.
The invitation was still created. Copy the link shown under it and send it yourself.
Players see "sign-ups are paused".
The event's release has been retired or has no published text. Pick a current release on the league or tournament, or put the release back in use.
Players say registration isn't open.
Check that Registration open is ticked and that today falls between Opens and Closes. A season has to be published before players can see it.
A paid registration is stuck on Pending payment.
Card checkout is switched off, so registrations with a price stay Pending payment. Collect payment your own way. Cancel the registration from the admin if it should not stand.
A court link opens but scores don't save.
Scoring is off for the season, the link's window has closed, or the link was replaced.
- Turn scoring on under Live Score Entry on the season's Scores, standings & match day page.
- A link takes scores until 11am the morning after the games.
- Regenerate and Revoke both stop the old link. Hand out the current one.
The tournament score link stopped working.
Someone pressed Rotate or Disable under Live Score Entry. Enable it again if needed and share the current link.
The TV board shows the wrong game on a court.
The board follows the clock and the schedule. When the day runs late, push the schedule so the times match what is happening. Entering a game's score, or setting it to In Progress in the admin, also moves the board along.
Record forfeit doesn't appear.
It appears once you have checked in at least one team and the game's start time has passed, when exactly one of the two teams is not checked in and the game has no score yet.
- It is offered on each team's first game in Pool Play only.
- When both teams are missing, enter the result yourself.
LaceUp won't let me delete something.
Anything holding registrations, payments, player history or recorded scores is protected, and a refused delete removes nothing. Retire it instead.
- A recurring league: edit it and untick Active.
- A tournament: set its status to Completed.
- A division: press 📦 Archive.
- A release: press Retire.
I can't remove a court from a season.
The court has games scheduled on it. Move them or regenerate the schedules first.
A season won't go back to draft.
A season with registrations stays published.
I can't regenerate a schedule.
A league's schedule locks once it has recorded scores. In a tournament, check whether the division shows 🔒 Locked and press 🔓 Unlock.
The code on my printout doesn't match the screen.
Every printout of a division carries a schedule code. A different code on paper means the schedule changed after you printed. Print it again.
Lacey says to add a key, or that Anthropic refused it.
An owner adds or replaces the key under Admin → Lacey → Settings. If she says she is busy, try again in a minute.
My home page changes aren't showing.
Save draft keeps your changes without showing them. Press Publish, and your front page updates within a minute.
My past seasons are missing from my account.
Your history attaches when your account uses the same email your organization has on record. If you signed up with another address, ask the organizers to merge your records.
Something else is wrong.
Open Get help in your account and tell us what you did, what you expected and what happened. If you cannot sign in, email contact@laceuphq.com.
Can't find your answer? Get help and follow the reply from your account.