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Answers for organizers running LaceUp and for the players who sign up with them. Search for a question, or pick a topic.
Topics
What is LaceUp
What LaceUp does, who it is for, and what it does not do yet.
All 5 answers in What is LaceUp →Getting started
Starting an organization, the first things to set up, and finding your way around the admin.
- How do I start an organization on LaceUp?
- What should I set up first?
- How is the admin laid out?
- What is my organization's address?
Your organization
Branding, your home page, your domain, payments, and your staff.
- How do I change my logo and colors?
- Can I rearrange or rename the admin menu?
- What is the join panel photo?
- How do I build my home page?
Leagues and seasons
Recurring leagues, seasons, pricing, schedules, and scoring on league nights.
- What is the difference between a league and a season?
- How do I add a recurring league?
- How do I create a season?
- How do I add a league to a season?
Tournaments
Setting up a tournament, registration, schedules, brackets, live scoring, tournament day, printouts and results.
- How do I create a tournament?
- How do I change a tournament after it is created?
- How do I open registration for a tournament?
- How do member prices work for tournaments?
Players, memberships and history
The player directory, importing history, merging duplicates, memberships, credit and retention.
- How do I remove a player?
- Where do I see everyone who has played?
- How do I bring past seasons in from a spreadsheet?
- How does an imported history reach a player's account?
Releases (liability waivers)
Writing releases, changing their wording, and seeing who agreed.
- What is a release in LaceUp?
- How do I add a release?
- How do I change a release's wording?
- How do I stop using a release?
Lacey, the assistant
What Lacey does, your own Anthropic key, and what she sends and when.
- What does Lacey do?
- How do I set up a tournament with Lacey?
- Why does Lacey need our own Anthropic key?
- What does Lacey send to Anthropic, and when?
What LaceUp emails, who it comes from, and where replies go.
For players
Your account, registering, your team, your profile and your password.
- How do I delete my account?
- How do I create an account?
- What is in my account?
- How do I register for a tournament?
Troubleshooting
What to do when something does not work the way you expect.
- It says "That page is for tournament admins".
- A confirmation or password reset link did not work.
- My staff invitation expired.
- The Staff page says email isn't sending.
Can't find your answer? Get help and follow the reply from your account.