Open My Account → Delete account, type DELETE and press Delete my account. It can't be undone.
- Your login, profile, player details (phone, emergency contact) and the email addresses on your player record are removed.
- Your organization keeps your name on what you paid for and the seasons you played, for its records.
- If you are the only owner of an organization, make someone else an owner first.
- Leave "If I sign up again with this email…" ticked and signing up again with the same email gives you back your seasons, payments, credit and membership. A scrambled fingerprint of your email is kept for this, not the email itself.
- Untick it, or sign up with a different email, and a new account starts fresh. Your organization can still reconnect everything for you.
On your organization's site, press Log in, then Create an account. The home page's Create your free account button goes to the same place. Confirm your email from the link we send, then sign in.
- You need your first and last name, your email and a password of at least 8 characters.
- Sign up with the email you used with your organization before, so your past seasons attach to your account.
Sign in and open Account. The side menu has one page for each part of it: Overview, Profile, Registrations, History, Membership, Password and Request a feature.
- Overview shows your membership and any account credit you have.
- On a phone the menu is a row of tabs across the top. Swipe it sideways to reach the rest.
Open the tournament on your organization's site, press Register a Team, and sign in if asked.
- Pick Register a Team, or As an Individual if the tournament offers it.
- Enter your team name, pick your division if there is a choice, and a contact email.
- Read and agree to the release, if the tournament has one.
- Press the register button.
- A free registration is confirmed straight away.
- When the teams are full, you join the waitlist and get an email if a spot opens.
- When there is a price, your registration is saved as Pending payment and your organization contacts you to complete payment.
- Account credit applies by itself.
Open Leagues on your organization's site, pick the league, open its current season, and press Register →.
- Pick a Registration Option. An option marked for members needs an active membership.
- For a team league, enter your team name.
- Enter a contact email and agree to the release, if there is one.
- Register.
- In an individual league you register on your own and the organizers place you on a team.
Open Account → Registrations and press 🔗 Copy roster invite link on your confirmed team. Send it to your teammates.
- Anyone with the link and an account can join your roster, up to the tournament's roster size.
- A player already on another team in the same tournament moves to yours when they use your link.
- Teammates agree to the release, if there is one, before they join.
Yes, when the event allows it. Register as an individual and the organizers place you on a team.
- An individual league shows a Looking for a Team list with an I need a team → button.
- To join friends, ask their captain for their roster invite link.
Open the tournament on your organization's site, pick Team Schedule, then your team. It lists every game you play or referee and the rounds you sit out.
- Plays, Refs and Off at the top count your games, your refereeing turns and your rounds off.
- A bracket game you have not played yet says what comes next, such as "Win and you play Team A on Court 3 at ~2:40 PM".
- Currently Playing shows what is on every court right now.
- When the page shows a banner such as "Running 15 min behind", the times on it already include the delay.
- When the organizers add a venue map, it is on the tournament page, so you can find your court.
Open Account → Registrations. Each registration shows its status: Pending payment, Confirmed, Waitlisted, Cancelled or Refunded.
- Cancel registration is available while a registration is pending or waitlisted.
- A confirmed registration can be cancelled until registration closes. Before you confirm, it shows what comes back to your card and what the organizers keep.
- After registration closes, contact your organization.
Open Account → Profile, make your changes, and press Save Profile.
- Your photo, name, pronouns, home city, division preference and bio can show on your public profile.
- Player Details, such as your emergency contact, phone number and T-shirt size, are private: only you and the organizers see them.
- Untick Public profile to hide your profile from everyone except the organizers and your teammates.
Open Account → History. It includes seasons you played before your organization moved to LaceUp, when they have been imported under your email.
Open Account → Membership and press Join on a plan. Members get member pricing.
- Renewing early costs you no days. The new term starts when the current one ends.
- If the plan has a price, your organization contacts you to complete payment. Account credit applies by itself.
Signed in, open Account → Password. Signed out, press Forgot password? on the sign-in page and we email you a reset link.
- Passwords need at least 8 characters.
- Open the reset link in the same browser you asked for it from.
Open it on your phone. It shows the games you can score, and the ones still missing a score stand out. Enter each score as the game ends.
- A court link from a league night works for that court only, until 11am the next morning.
- You can correct a score you just entered.
- If the page says scoring is closed, ask the organizers.
Can't find your answer? Get help and follow the reply from your account.